CopyQ Frequently Asked Questions

Last updated on March 25th, 2010

The installer has issues on Windows 7, saying "Access is denied" for several components.

This is a known issue. We're working to address this. CopyQ relies on a couple of libraries that are not quite compatible with Windows 7. We're working to resolve this.

I cannot create an archive on Windows 7 or Server 2008.

There is no support for creating CAB files from within CopyQ on these operating systems. We'll be releasing a new version of the software very soon once it finishes the testing phase. The new version will use the open-source 7Zip library and create ZIP files instead of CAB files, which means wider compatibility across platforms. The new version will be a free upgrade to all licensed customers.

I get a "For Loop Not Initialized" when I try to archive my source files.

This issue has been resolved in version 1.2.2.

What features are disabled in the demo version?

The demo version does not allow you to save or load file lists and will only process five items in a list. Also, command-line parameters will not work.

Also, no new features will be added to the demo version. Further development of the product depends on user support.

When I purchase a full version, what do I get?

As a registered user, you're entitled to free minor upgrades. You'll also have the opportunity to suggest new features and improvements. You'll also receive a discount on future versions.

You also get to use CopyQ on two computers, as long as you don't use those two machines at the same time. This means you can keep CopyQ on your desktop machine and take it with you on your laptop.

When I copy a file into a folder and the destination file already exists, why does CopyQ create a new copy of the source file in the destination folder instead of overwriting the old copy?

By default, CopyQ will always act non-destructively. You may modify each entry in the File Queue and convert its operation from a Copy to a Move or tell CopyQ to overwrite existing destination files. Double-click on any entry in the File Queue and an options dialog will appear allowing you to change the file operation for the operation.

The AT command tells me that the service has not been started. What service, and what do I do??

You need to locate the Services control panel and activate the Scheduler service.

My files are being copied into a subfolder instead of the folder I intended.

This usually happens when you copy a folder to another folder. Make sure that your destination directory is the directory you want the folder to be created. Consider the following situation.

You have files in c:\temp that you want to copy to d:\temp

If you set your source folder to c:\temp and your destination folder to d:\temp and choose the "ADD SELECTED FOLDER" option, you're telling CopyQ to create a subfolder in d:\temp.

The solution is to set the destination to where you want the folder to be created. In this case, the destination should be d:\ instead of d:\temp.

When I load a previous file list and attempt to run it, I get messages saying that the source files cannot be accessed.

This usually means that the files in your file queue no longer exist in the locations specified in the queue. This is most commonly associated with file queues containing move operations.

How can I make a queue run automatically?

CopyQ supports command-line parameters.

To load a file, use the following command

copyq.exe filename.flq

where filename.flq is the name of the file queue you created with CopyQ.

To load a file and process the queue automatically, simply use the following command:

copyq.exe filename.flq -auto

where filename.flq is the name of the file queue you created with CopyQ.

I have a queue running on a schedule in Windows 2000. However, I'm not getting any error messages, and my files are not being processed

Most likely you are loading a file that CopyQ cannot understand. Open the file with CopyQ and see if it can be verified. When you run CopyQ from the scheduler, it runs silently and does not display error messages.

The latest version logs all items in your queue to an event log which is located in the same folder as the CopyQ executable. View the logfiles there to gain some insight into what happened.

I saved my file queue, but I only want to copy some files in the list. Is there a way I can only copy selected files?

No. There are no plans to allow for this. You can remove files from your queue and save the list as a different file.

I keep getting errors saying my operations had errors, but I can't tell what the errors are.

The latest version logs all items in your queue to an event log which is located in the same folder as the CopyQ executable. View the logfiles there to gain some insight into what happened.

When I install CopyQ, Microsoft Windows XP tells me that it needs to restore some critical system files. What happened?

Microsoft Windows XP introduced a new feature that protects system files from being overwritten with older versions. CopyQ was designed for Windows XP and should not trigger this error. However, you can choose to restore the system files and both Windows and CopyQ will continue to work properly.

Our installer should handle most of these issues.

I have a question that is not covered in this list. What can I do?

We are here to help you. Please fill out the Contact Form and provide all required information and we will respond within one business day.

I found a cracked version of your software. What should I do?

A: Good. That means we're popular enough for someone to crack our stuff. Don't use the cracked version… it's probably not as good as one you'd pay for. We made this program as a labor of love, and we made the price reasonable enough so that people could afford to use it.

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